Frequently Asked Questions
Everything you need to know about your Dear Apothecary experience.
How long does shipping typically take?
Standard orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take 10-15 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain apothecary items and intimate apparel are final sale.
Are your garments ethically sourced?
Yes, at Dear Apothecary, we prioritize slow fashion. We partner exclusively with manufacturers who provide fair wages, safe working conditions, and use sustainable fabrics whenever possible.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our warehouse begins processing and we are unable to make changes, though you may initiate a return once the package arrives.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.